Strauss Borrelli PLLC, a leading class action law firm, is investigating Advanced Call Center Technologies (“ACT”) regarding its recent potential mass layoff in San Luis, Arizona. The WARN Act is a federal law that requires certain employers to notify their employees, in writing, at least 60 days before a plant closing or mass layoff takes effect. As a result, we believe ACT employees may be entitled to 60 days of severance pay and benefits.
WHAT HAPPENED?
On May 1, 2026, ACT notified the Arizona Department of Economic Security of its decision to conduct a mass layoff at its facility in San Luis, Arizona. The federal law, known as the Worker Adjustment and Retraining Notification (WARN) Act, requires covered employers to provide 60 days’ prior written notice to employees, their representatives, and certain government parties in the event of a mass layoff or plant closing. We are investigating whether ACT failed to provide at least 60 days’ notice before laying off 232 employees and, therefore, violated the WARN Act.
ABOUT THE WARN ACT:
The WARN Act is a federal law passed in 1988 by Congress that requires employers with 100 or more employees to provide a 60-day notice of significant layoffs or plant closings. This notice gives workers and their families time to prepare for job loss, seek new employment, and pursue training or retraining opportunities. The WARN Act aims to reduce the impact of sudden job loss on workers and communities by ensuring they have sufficient time to transition. Generally, employees must receive a WARN Act notice if they are laid off or if their hours are cut by 50% or more in any six-month period because of a plant closing or mass layoff. It is possible that a temporary layoff may still violate the WARN Act if it ends up lasting longer than six months.
Employers who do not follow the WARN Act rules, either by giving notice too late or providing unclear notices, may have to pay employees back pay and benefits for the time they were in violation.
If you or someone you know was laid off from Advanced Call Center Technologies (“ACT”) in San Luis, Arizona, we would like to speak with you about your rights and potential legal remedies. Please fill out the form below or contact us at 872.263.1100 or sam@straussborrelli.com
ABOUT ADVANCED CALL CENTER TECHNOLOGIES:
ACT, headquartered in Berwyn, Pennsylvania, is a business process outsourcing (BPO) company that provides customer support and contact center services for commercial and government clients. It offers services such as inbound and outbound call handling, customer service, technical support, and account management.
If you or someone you know were laid off from Advanced Call Center Technologies (“ACT”) in San Luis, Arizona:
We would like to speak with you about your rights and potential legal remedies. Please fill out the form below or contact us at 872.263.1100 or sam@straussborrelli.com.
LINKS:
[1] https://www.linkedin.com/company/advanced-call-center-technologies/about/
