Strauss Borrelli PLLC, a leading data breach law firm, is investigating Jones Lang LaSalle Americas, Inc. (“JLL”) regarding its recent data breach. The JLL data breach involved sensitive personal information belonging to an undetermined number of individuals.
ABOUT JONES LANG LASALLE AMERICAS, INC.:
JLL is a professional services firm specializing in real estate and investment management based in Illinois. Today, JLL provides a range of services and solutions to clients related to real estate and investment management, including a commercial property search platform, property investment sales, lease consulting, real estate portfolio management, facilities management, construction and design services, and more.2,3 Property types serviced by JLL range from data centers to hotels, office spaces, retail, manufacturing facilities, etc.2 Headquartered in Chicago, Illinois, JLL employs over 10,000 individuals and operates over 300 offices worldwide.2,3
WHAT HAPPENED?
Recently, JLL reported to the Attorney General of the Commonwealth of Massachusetts that it had experienced a data breach in which sensitive personal identifiable information in its care may have been compromised. According to the breach notice, in August 2025, Salesloft, a third-party software vendor used by JLL, announced a cybersecurity incident affecting its Salesloft Drift product, which JLL uses with its Salesforce customer management platform to support certain operations.1 As a result, JLL launched an investigation to determine the nature of the incident.
Through its investigation, JLL confirmed that sensitive personal information in its Salesforce platform may have been accessed and acquired by an unauthorized third party during the breach. As a result, JLL began a review of the data to determine what information had been impacted as well as identify the specific individuals affected. While the information impacted varies depending on the individual, the type of information potentially exposed includes:
- Name
- Social Security number
- Contact information (email, postal address, phone number)
- Date of birth
On November 17, 2025, JLL began mailing data breach notification letters to impacted individuals. Based on the breach notice sent to Massachusetts residents, JLL is providing affected individuals with a list of the specific types of sensitive information impacted and 24 months of complimentary credit monitoring services. A link to the breach notification letters that JLL filed with the Attorney General of the Commonwealth of Massachusetts is below.
If you received a breach notification letter from Jones Lang LaSalle Americas, Inc.:
We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at 872.263.1100 or sam@straussborrelli.com.
