Strauss Borrelli PLLC, a leading data breach law firm, is investigating Better Business Bureau Serving the Pacific Southwest, Central & Inland California (“BBB”) regarding its recent data breach. The BBB data breach involved sensitive personal information and protected health information belonging to over 8,500 individuals.
ABOUT BETTER BUSINESS BUREAU SERVING THE PACIFIC SOUTHWEST, CENTRAL & INLAND CALIFORNIA:
BBB is a nonprofit organization designed to aid people in finding and recommending businesses, brands, and charities.4 Founded in 1938, BBB works with the support of over 23,000 BBB Accredited Businesses in California and Arizona.3 Providing resources such as business accreditation, consumer information, small business development, and community impact through scholarships and grants, BBB serves clients with trustworthy relationships and events.2 With campuses in California and Arizona, BBB employs over 100 individuals.4
WHAT HAPPENED?
Recently, BBB discovered that it had experienced a data breach in which the sensitive personal identifiable information and protected health information in its systems may have been accessed. According to the breach notice, on or around May 31, 2024, BBB discovered unauthorized access to their network.1 As a result, BBB launched an investigation to determine the nature of the incident.
On April 30, 2025, BBB concluded their investigation and confirmed that sensitive personal information and protected health information may have been compromised by an unauthorized party during the breach. As a result, BBB began a review of the data to determine what information had been impacted as well as identify the specific individuals affected. While the information impacted varies depending on the individual, the type of information potentially exposed includes:
- Name
- Social Security number
- Date of birth
- Driver’s license numbers or state identification numbers
- Government identification numbers
- Financial account information
- Credit or debit card information
- Online credentials
- Medical information
- Health insurance policy information
On May 21, 2025, BBB began sending breach notification letters to impacted individuals. Additionally, BBB posted a notice of the incident on its website. Based on the breach notice sent to Maine residents, BBB is providing affected individuals with a list of the specific types of sensitive information impacted and 12 months of complimentary credit monitoring services. A link to the formal breach notification letters that BBB filed with the Attorney General of Maine is below.
If you received a breach notification letter from Better Business Bureau Serving the Pacific Southwest, Central & Inland California:
We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at 872.263.1100 or sam@straussborrelli.com.
