Convergent Outsourcing Data Breach Investigation

Strauss Borrelli PLLC, a leading data breach law firm, is investigating Convergent Outsourcing, Inc. regarding its recent data breach. The Convergent Outsourcing data breach involved sensitive personal identifiable information belonging over 640,000 individuals.

ABOUT CONVERGENT OUTSOURCING, INC.:

Convergent Outsourcing is a third-party debt collection agency. Established in 1950, Convergent Outsourcing has a long history of debt collection, working with a variety of clients to secure payments on outstanding debts owed by consumers. Accordingly, Convergent Outsourcing most commonly conducts business with telecommunications companies, utilities, banks, cable companies, and financial service providers. Convergent Outsourcing uses a variety of methods to contact debtors, of which the most frequent is calling. Headquartered in Renton, Washington, Convergent Outsourcing does business across the United States.

WHAT HAPPENED?

On June 17, 2022, Convergent Outsourcing discovered that it had experienced a data breach in which the sensitive personal identifiable information in its systems may have been accessed. Through its investigation, Convergent Outsourcing determined that an unauthorized actor accessed this sensitive information by using data extraction tools and deploying a ransomware attack. Recently, in October 2022, Convergent Outsourcing began notifying individuals whose information may have been impacted. The type of information exposed includes:

  • Name
  • Social Security number
  • Contact information
  • Financial information (e.g., account number)

If you received a breach notification letter from Convergent Outsourcing:

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at 872.263.1100 or sam@straussborrelli.com.

What can you do if you were impacted by a data breach?

If you were impacted by a data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in any free credit monitoring services provided by the company;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

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What can you do if you were impacted by a data breach?

If you were impacted by a data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in any free credit monitoring services provided by the company;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

One Magnificent Mile
980 N Michigan Avenue, Suite 1610
Chicago, Illinois 60611

Phone: 872.263.1100
Toll Free: 866.748.6220

One Magnificent Mile
980 N Michigan Avenue, Suite 1610
Chicago, Illinois 60611

Phone: 872.263.1100
Toll Free: 866.748.6220

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©2024 STRAUSS BORRELLI PLLC. ALL RIGHTS RESERVED. ATTORNEY ADVERTISING.

PRIVACY POLICY  |  TERMS & CONDITIONS  |  COOKIE POLICY